Thank you for your purchase. We hope you are happy
with your purchase. However, if you are not completely satisfied with your
purchase for any reason, you may return it to us for a full refund or an
exchange. Please see below for more information on our return policy.
All returns must be postmarked within one
(1) days of the purchase date. All returned items must be in new and
unused condition, with all original tags and labels attached.
To return an item, please email customer
service at support@thegenuineshop.com to obtain a Return
Merchandise Authorization (RMA) number. After receiving a RMA
number, place the item securely in its original
packaging and Purpose of return, then mail your return to the
following address:
The Genuine Shop
Attn: Returns
RMA #
Mirpur
Dhaka, Dhaka 1216
Bangladesh
Return shipping charges will be paid or
reimbursed by us.
After receiving your return and inspecting the
condition of your item, we will process your return or exchange. Please
allow at least seven (7) days from the receipt of your item to
process your return or exchange. We will notify you by email when
your return has been processed.
For defective or damaged
products, please contact us at the contact details below to arrange a refund or
exchange.
Please Note
● Sale items are FINAL SALE
and cannot be returned.
QUESTIONS
If you have any questions
concerning our return policy, please contact us at:
support@thegenuineshop.com